General terms and conditions

Who we are

We are Helpbuild Network Limited (referred to herein as “Helpbuild,” “we,” or “us”) is a company registered in England with registration number 15526013. Our registered address is 7 Bell Yard, London, England, WC2A 2JR.

We operate Helpbuild website at https://helpbuild.co , the Helpbuild platform at https://app.helpbuild.co and other associated sites.

You may contact us for any query regarding these terms on hello@[delete this]helpbuild.co.

Key Features of Helpbuild

Helpbuild is a platform designed to help individuals achieve their goals and projects by leveraging their networks.
Key features of our platform include user management, project creation, communication channels, token creation and management, ask creation and management, and overall security.

User Acquisition and Retention

We aim to create a vibrant and engaged user community. Our initial user acquisition strategies include leveraging an existing network and offering the platform for free to tech for good projects. Referral programs, partnerships, content marketing, social media marketing, community events, and SEO are also part of our strategy. We believe in empowering and motivating our users through clear communication, providing tools and resources, recognizing and rewarding efforts, creating a community, and establishing a feedback mechanism

Tokens on Helpbuild

We have a system of tokens on Helpbuild that you can use to support projects and participate in various activities.
Here’s what you need to know about these tokens:

Token Sales are Final:
When you purchase tokens on Helpbuild, it’s a final sale. This means that you can’t get a refund for tokens once you’ve bought them.
Tokens are Not Cash:
Although you can use tokens like currency on our platform, they’re not the same as cash. You can’t exchange them for cash or get a cash reimbursement for them.
Tokens Stay on the Platform:
Tokens are meant to be used on Helpbuild and can’t be transferred directly to someone else outside of the platform.

Our Responsibilities

We’re committed to providing a safe and secure platform for you to use. Here’s what we’ll do to make sure that happens:

Keeping the Service Running:
We’ll do our best to ensure that Helpbuild is up and running smoothly so you can work on your projects without interruptions.
Sending Out Asks and Coordinating Progress:
When you create an ask, we’ll send it out to your network. We’ll also coordinate the updates on progress, so everyone in your network knows what’s happening and how things are moving along.
Managing Wallets:
We’ll manage the wallets where your tokens are stored. We’ll make sure they’re secure and that all token transactions are processed correctly.

Your Responsibilities

By using Helpbuild, you acknowledge our responsibilities and agree to your responsibilities as detailed below.
We’re here to support you and make your experience on Helpbuild as smooth and enjoyable as possible!

Keeping your profile information up to date and accurate. This includes your name, email address, and any other relevant details.
Using the platform in a responsible and respectful manner. This means following the terms of service and guidelines set out by Helpbuild Network Limited, as well as treating other users with kindness and respect.
Providing accurate and truthful information when creating an ask or participating in any other activities on the platform.
Responding to asks and requests from other users in a timely and considerate manner. This means replying to messages and completing tasks within the agreed timeframe, if applicable.
Maintaining the security of your wallet and tokens. This includes keeping your password secure and not sharing it with anyone else, as well as monitoring your account activity and reporting any suspicious or unauthorized activity to Helpbuild’s support team.
Providing feedback and suggestions for improving the platform and user experience. This can include filling out surveys or providing feedback through other channels, such as email or social media.
Respecting the intellectual property rights of other users and the Helpbuild Network Limited team. This means not sharing or using content without proper authorization or licensing, and respecting any copyright or trademark notices.
Complying with any applicable laws, regulations, or legal requirements when using the platform. This can include following data protection and privacy laws, as well as any other relevant legislation.